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Refund and Replacement Policy (UglyPrints)

Overview

All UglyPrints posters are printed to order.
Because of this, we do not accept returns for change of mind, incorrect size selection, or buyer preference.

However, we fully stand behind print quality and delivery condition.

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Damaged or defective prints

If your poster arrives damaged, misprinted, or defective,
we will send a free replacement.

To request a replacement, contact us within 30 days of delivery and include:

- order number

- photo of the print

- photo of packaging

- description of the issue

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Lost orders

If tracking shows your order was not delivered and the carrier confirms loss,
we will send a replacement at no cost.

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Incorrect address

If an incorrect or incomplete shipping address was provided at checkout,
we cannot guarantee replacement.

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Color & appearance

Actual print colors may vary slightly due to:

- screen calibration differences

- lighting conditions

- paper texture

These normal variations are not considered defects.

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Non-returnable items

Because all posters are printed to order,
we do not accept returns or exchanges.

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Contact

For all replacement requests:

Contact page: UglyPrints Support
Email: support@uglyprints.com

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